What personal information does ConnectX collect?

ConnectX collects information you voluntarily provide when registering or using our services, including name, contact details, business information, and account credentials. We also automatically collect device information, IP addresses, and usage data to improve our services.

How does ConnectX use my information?

We use your information to provide and manage your account, deliver requested services, respond to inquiries, send administrative information, and with your consent, send marketing communications about our products and services.

Does ConnectX share my personal information with third parties?

We may share your information with service providers who help us deliver our services, comply with legal obligations, protect our rights, or fulfill business transactions. We ensure all third-party providers adhere to strict data protection standards.

How does ConnectX protect my personal information?

We implement appropriate technical and organizational security measures including encryption, regular security assessments, access controls, and data backup protocols to protect your personal information.

What rights do I have regarding my personal information?

Depending on your location, you may have rights to access, correct, delete, or restrict use of your information. You can also withdraw consent for marketing communications at any time by contacting us.

How long does ConnectX retain my personal information?

We retain your personal information only for as long as it is necessary to fulfill the purposes for which we collected it, including satisfying legal requirements, resolving disputes, and enforcing agreements.

Privacy Policy | ConnectX

1. Introduction

At ConnectX, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform and WhatsApp Business integration.

This Privacy Policy applies to all information collected through our website, mobile application, WhatsApp Business integration, and any related services, sales, marketing, or events (collectively, the "Services").

Please read this Privacy Policy carefully as it will help you understand what we do with the information that we collect.

2. Information We Collect

2.1 Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and services, participate in activities on the Services, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

Personal Identifiers: Name, email address, phone number, billing address, and similar contact data.
Credentials: Passwords, password hints, and similar security information used for authentication and account access.
Business Information: Business name, business address, business phone number, and other business-related information.
Payment Information: Credit card numbers, billing details, and other financial information necessary for payment processing.
Communications Preferences: Your preferences in receiving marketing communications from us.

2.2 Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. The information we collect includes:

Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services.
Device Data: Information about your device, including IP address, browser type, operating system, and device identifiers.
Location Data: Information about your device's location, which can be either precise or imprecise depending on the settings on your device.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

To facilitate account creation and authentication. If you choose to create an account with us, we use the information you provide to manage your account and provide you with access to our Services.
To deliver services to you. We use your information to provide you with the requested service, including processing transactions, managing your account, and responding to your inquiries.
To respond to user inquiries and offer support. We use your information to respond to your inquiries and solve any potential issues you might have with our Services.
To send administrative information. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To send marketing and promotional communications. With your consent, we may use your personal information for marketing purposes, such as sending you information about our products, services, and promotions.
To improve our Services. We may use feedback you provide to improve our products and services.
To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions, and policies.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

4. WhatsApp Business Integration

When you interact with our Services through WhatsApp Business, we process message content and metadata in accordance with WhatsApp's Business Terms and our agreement with Meta. This processing is necessary to provide our Services and is conducted in compliance with applicable data protection laws.

The information we collect through WhatsApp Business may include:

Message Content: Text, images, audio, video, and other content shared in messages.
Phone Numbers: Your phone number and the phone numbers of your contacts who interact with our WhatsApp Business account.
Metadata: Information about when messages were sent, delivered, and read.
Customer Service Interactions: Records of customer service conversations conducted through WhatsApp.

All WhatsApp communications are end-to-end encrypted and handled according to Meta's data policies and our privacy commitments. We do not use WhatsApp message content for advertising purposes.

Our WhatsApp Business integration may involve third-party services for analytics, automation, and customer support enhancement. We ensure all third-party providers adhere to strict data protection standards and our privacy requirements.

5. Will Your Information Be Shared With Anyone?

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Our security measures include:

Encryption: We use encryption technologies to protect sensitive data both in transit and at rest.
Access Controls: We implement strict access controls to limit who can access your personal information.
Regular Security Assessments: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.
Employee Training: We train our employees on privacy and security best practices.
Data Backup and Recovery: We maintain regular backups of our systems to ensure data can be recovered in case of a security incident.

8. What Are Your Privacy Rights?

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

Right to Access: You have the right to request copies of your personal information.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

If you would like to exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframe required by applicable law.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

10. Do We Make Updates to This Policy?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

11. How Can You Contact Us About This Policy?

If you have questions or comments about this Privacy Policy, you may contact our Data Protection Officer (DPO) by email at support@connectxsaudi.com, or by post to:

ConnectX
Dubai Digital Park, Dubai Silicon Oasis
Dubai, United Arab Emirates
P.O. Box 341041