Manage My Data
Take control of your personal information. View, download, or delete your data including WhatsApp Business communications.
1. Your Data Rights
At ConnectX, we believe in transparency and giving you control over your personal information. You have several rights regarding your data, including the right to access, download, and delete your information.
This page explains how you can exercise these rights and what information we collect about you.
2. What Data We Collect
2.1 Account Information
When you create an account or use our services, we collect:
- Name and contact information (email, phone number)
- Account credentials and security information
- Business information and preferences
- Payment and billing information
2.2 WhatsApp Business Data
When you interact with us through WhatsApp Business, we may collect:
- Your phone number and contact information
- Message content and media you send us
- Message metadata (timestamps, delivery status)
- Customer service interaction history
2.3 Usage Data
We automatically collect information about how you use our services:
- Login history and session information
- Feature usage and preferences
- Device information and technical data
- Analytics and performance data
3. How to Access Your Data
You can request access to your personal information by contacting us. We will provide you with:
- A summary of what personal information we have about you
- How we use and process your data
- Who we share your information with
- How long we retain your data
To request access to your data, please contact us at support@connectxsaudi.com
4. How to Download Your Data
You have the right to receive a copy of your personal information in a machine-readable format. This includes:
- Your account information and profile data
- WhatsApp message history and communications
- Usage data and activity logs
- Any other personal information we hold about you
We will process your download request within 30 days and provide your data in a structured format.
5. How to Delete Your Data
You can request the deletion of your personal information. This may include:
- Permanent deletion of your account
- Removal of your WhatsApp message history
- Deletion of usage data and analytics
- Removal of your contact information
Important: Some information may be retained for legal compliance, fraud prevention, or to fulfill contractual obligations. We will inform you of any data that cannot be deleted and the reasons why.
6. Contact Us
To exercise any of your data rights, please contact us:
Email: support@connectxsaudi.com
Address: Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Processing Time: We aim to respond to all requests within 30 days
7. Additional Information
For more detailed information about how we handle your data, please refer to our Privacy Policy.
If you have any questions about your data rights or our data practices, please don't hesitate to contact our support team.